Infortel Select by ISI Analytics
Leverage ISI Queue Analytics for better Webex caller experience insights. With Webex queues and ISI Analytics, you get a robust, low-cost alternative to expensive contact center infrastructure.
Infortel Select by ISI Analytics
Leverage ISI Queue Analytics for better Webex caller experience insights. With Webex queues and ISI Analytics, you get a robust, low-cost alternative to expensive contact center infrastructure.
App Benefits Add Powerful Queue Analytics and CDR Reporting to Webex Calling
With ISI Analytics, get enterprise-level caller journey and employee engagement insights.
Monitor KPIs:
• Call volume
• Agent status & calls
• Answer/abandoned rate
Empower your organization with ISI’s robust call reporting engine, dashboards, and alerts:
• Reveal problematic call routing for improved caller experience • Analyze calls made/received, traffic by time of day and call duration for optimal staffing and employee productivity • Support Finance teams with robust call accounting • Monitor for waste, abuse, and misuse of voice network resources
Reach out to us for a Free Trial of ISI Analytics for your organization at https://isianalytics.com/freetrial/
To use this product, you must have a subscription; for more information on pricing and subscription options, please visit https://isianalytics.com/get-started/
To use ISI Analytics, you will need Webex Calling plus the Pro Pack for Control
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App Benefits Add Powerful Queue Analytics and CDR Reporting to Webex Calling
With ISI Analytics, get enterprise-level caller journey and employee engagement insights.
Monitor KPIs:
• Call volume
• Agent status & calls
• Answer/abandoned rate
Empower your organization with ISI’s robust call reporting engine, dashboards, and alerts:
• Reveal problematic call routing for improved caller experience • Analyze calls made/received, traffic by time of day and call duration for optimal staffing and employee productivity • Support Finance teams with robust call accounting • Monitor for waste, abuse, and misuse of voice network resources
Reach out to us for a Free Trial of ISI Analytics for your organization at https://isianalytics.com/freetrial/
To use this product, you must have a subscription; for more information on pricing and subscription options, please visit https://isianalytics.com/get-started/
To use ISI Analytics, you will need Webex Calling plus the Pro Pack for Control
